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Troubleshooting & Tips

Quick self-check​

Run through these checks first:

  • Open Payments & Subscription and confirm Available balance, Daily cost, and Days of service left. See Payments & Subscription.
  • Open Leads and check whether delivery is Paused or Active. See Leads.
  • Review Filters & Exceptions. Are networks too narrow or exceptions too broad. See Filters & Exceptions.
  • Click the bell and review Deposit received or Plan activated messages. See Notifications.
  • If you use the API, open API Keys and review Stats for ok vs rate_limited. See API Keys.

Deposits, balance, and invoices​

Deposit sent but balance did not change​

  • Check that the asset and network you sent match what you selected in the Top Up flow (USDT or USDC on Ethereum or BNB Smart Chain).
  • Make sure the net amount after wallet or exchange fees is at least the minimum deposit shown in the flow.
  • If the 30 minute session timer expired before you sent, start a new Top Up and send again to the new address.
  • The system monitors the chain roughly every 2 minutes and usually matches deposits a few minutes after on-chain confirmation.

See Top Up (Deposit) Flow.

Invoice download not available yet​

In Settings -> Payments -> Deposit History you may see the row but no Download button yet.

  • This means the deposit has not been fully matched to your account.
  • Wait about 10 minutes, then refresh the page.
  • Once the match is complete, a Download button appears and you can save the combined Invoice + Receipt (PDF).

See Invoices & Receipts.

Amount credited looks slightly different​

For consistency, the platform rounds credited balances to one tenth.

Example: if you send 10.12 USDT (BEP20) the balance shows 10.1.

See Top Up (Deposit) Flow.

Refunds and withdrawals​

Payments are not refundable and not withdrawable.
Balances and promo credits can be spent only on leads inside the platform.

See Plans - Upgrade, Downgrade, Refunds & Pause.

Plans, delivery, and pause​

Not receiving automatic leads​

  • You may still be on the Free plan where delivery is manual. On Free, use Get new lead for free once per 24 hours.
  • Delivery can be Paused on paid plans. If you see that automatic delivery is paused, click Unpause Delivery on the Leads page to resume from the same timer.
  • Very narrow Networks or aggressive Exceptions can leave almost no projects that pass your filters. Loosen them and test again.
  • If your balance is low or zero, paid delivery stops. Check Days of service left on the Payments & Subscription page.
  • Plan changes apply immediately. Confirm in the Notifications panel that your new quota is active.

See Leads and Plans - Upgrade, Downgrade, Refunds & Pause.

Delivery cadence does not match expectation​

Delivery interval is roughly:

24 hours divided by your daily lead quota

Examples:

  • 3 leads per day -> about 8 hours between leads
  • 24 leads per day -> about 1 hour between leads

If it feels too fast or too slow, adjust the plan selector on the Payments & Subscription page.

Pause while integrating​

When you are wiring LeadGenCrypto into your CRM or running experiments, you can reduce noise and spend:

  • On the Leads page, click Pause Delivery to stop paid leads and freeze the countdown.
  • Once your integration is ready, click Unpause Delivery to continue exactly where you left off.

This lets you keep your plan and filters while avoiding charges during setup.

Filters & Exceptions​

Filters not taking effect on Free​

On the Free plan:

  • You can fully configure Networks and Exceptions but they do not change the current free lead cadence.
  • Your preferences are saved and will auto-apply when you upgrade to a paid plan.

On Paid plans:

  • Changes to Networks and Exceptions apply to all future deliveries immediately.

See Filters & Exceptions.

How Exceptions and duplicates work​

  • Networks control which chains the engine can use when selecting leads.
  • Exceptions lists are for emails and token URLs that come from your own sources (old CRMs, past events, manual research).
  • You do not need to add items that LeadGenCrypto already delivered. Those are handled by automatic duplicate protection.
Duplicate suppression is automatic

For your account LeadGenCrypto does not re-deliver a lead that repeats the primary contact email or the token URL that you already received from the platform.
Use Exceptions to suppress contacts you sourced elsewhere or that you never want to receive.

Lead data clarity​

Token address shows strange value​

Sometimes the Token address column may show a placeholder like SHM000001 or [SYMBOL]000001.

This usually means:

  • The project is on a chain where the main coin is native, and there is no ERC20-style contract to display for that project token.
  • In such cases the Token URL column contains the network explorer link instead of a standard token contract page.
    For example: a Shardeum project may show token address SHM000001 and a Token URL pointing to the Shardeum explorer such as [Shardeum explorer] (https://explorer.shardeum.org/).

What to do:

  • Use the Token URL link to open the chain explorer.
  • Verify the project details there and proceed with outreach as usual.
  • Treat the placeholder as a signal that this is a native-coin style project, not a separate ERC20 contract.

Missing contact fields​

If a lead contains only a primary email and no secondary email, Telegram, or website:

  • The lead is still valid and has passed basic checks.
  • Add your own research notes and additional links inside your CRM.
  • Use CSV export or the API to keep everything in sync with your tools.

See Leads.

API and integrations​

API rate limit errors​

If you see rate_limited or similar messages:

  • Respect the per second and per day caps shown at the top of the API Keys page.
  • Respect the minimum interval between calls (for example, one request every 3600 seconds on Free or every 120 seconds on many paid plans).
  • Reduce the limit on viewLatestLeads so each call returns fewer rows.
  • Stagger or batch your sync jobs rather than calling the API in tight loops.
  • If you need more throughput, consider upgrading your plan.

See API Keys and Public API.

invalid api key​

  • Make sure you copied the token exactly as shown when the key was created.
  • If you suspect that the key is exposed or lost, create a new key, update your integrations, and then delete the old one.
  • Store keys in environment variables or a secret manager, not hard-coded in scripts.

See API Keys.

Empty results from API​

  • viewRecentLeads returns leads from the last 24 hours only. If no leads were assigned to your account in that window, you will see an empty result array.
  • Use viewLatestLeads with a small limit (for example 50 or 100) to fetch the latest leads regardless of the date.
  • Check your Filters & Exceptions to make sure you are not filtering too aggressively.

See Public API and Filters & Exceptions.

Quick API test commands​

# Last 24 h
curl -G "https://api.leadgencrypto.com/api" \
  --data-urlencode "module=lead" \
  --data-urlencode "action=viewRecentLeads" \
  --data-urlencode "apikey=YOUR_API_KEY"

# Latest with limit
curl -G "https://api.leadgencrypto.com/api" \
  --data-urlencode "module=lead" \
  --data-urlencode "action=viewLatestLeads" \
  --data-urlencode "limit=100" \
  --data-urlencode "apikey=YOUR_API_KEY"

CAPTCHA and access​

CAPTCHA slow loading​

On some networks or in some browser environments the CAPTCHA widget on sign in or sign up can load slowly.

If CAPTCHA is not visible:

  • Wait at least 2 to 7 minutes on the page to let it appear.
  • If it still does not show, try another browser or an incognito window without extensions.
  • If you use VPNs, ad blockers, or strict privacy modes, temporarily relax them for the LeadGenCrypto domain and reload.

Security and account​

  • Enable 2FA on the Profile & Preferences page and store the secret safely. If you lose your device, you can re-enroll with the secret key or work with support to reset 2FA.
  • Password changes must be confirmed via email. If the email does not arrive, check Spam or Promotions and then try again.
  • API keys are sensitive. Treat them like passwords and rotate them when people or integrations change. See API Keys.

Support checklist​

If you contact support, include:

  • Your account email and a short description of the issue.
  • For deposits: tx hash, selected asset, selected network, and time sent.
  • For API: endpoint used, full query parameters (redact the key), HTTP status code, and time of the call.
  • Screenshots of Payments & Subscription, the Leads footer (pause state and countdown), and API Key Stats if they are relevant.

Power tips​