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Troubleshooting & Tips

  • Invoice download not available yet → the deposit hasn’t been fully matched. Wait 10 mintes. Then, check again after confirmation.
  • API rate‑limit errors → respect per‑second/daily caps and minimum intervals; reduce limit or upgrade.
  • Filters not taking effect on Free → preferences are saved now and auto‑apply when you upgrade.
  • Pause while integrating → use Pause delivery to freeze the countdown; Resume to continue.
  • Token address shows strange value → For example, Token address shows SHM000001 (or similar [SYMBOL]000001) → This means the lead represents a project on a chain with a native coin—here SHM on Shardeum—so there is no ERC-20/contract address to display. In these cases, the Token URL column contains the network’s explorer link (e.g., https://explorer.shardeum.org/) instead of a typical token-contract page. Use that explorer link for on-chain checks and proceed with outreach as usual.
  • CAPTCHA slow loading → simply wait for 2-7 minutes to let captcha appears or use another browser.